SHIPPING POLICY
Shipping
When purchasing a bike, be sure to provide all your contact information per website requirements so that you can easily be reached. You will receive a shipping email with tracking information and updates as soon as the shipment is scheduled.
Shipping Time:
- All purchases are typically shipped within 1 to 3 business days of purchase, excluding weekends and holidays.
Shipping Methods and Costs:
- Shipping is available only in the contiguous United States via UPS or FedEx.
- We do not automatically ship to Hawaii, Alaska or internationally; please call the office for a shipping quote to place your order.
- Delivery time is 3-7 business days, depending on location and availability.
- Our bikes ship nearly completely assembled, making final assembly a breeze!
For any questions, contact us at customercare@101bikes.com or call (661) 271-0677.
Battery Shipping:
- Batteries ship at a $100 flat rate to anywhere in the contiguous United States.
Suggestions for a Smooth Shipping Experience:
- Verify Information: Double-check that all your contact details are correct when placing an order to avoid any delays.
- Monitor Tracking: Keep an eye on the tracking information provided in the shipping email to stay updated on your delivery status.
- Prepare for Delivery: Be available to receive your shipment within the estimated delivery time to ensure a smooth handover.
- Assembly Readiness: Familiarize yourself with any final assembly steps before your bike arrives to expedite the process.
Thank you for choosing 101 Bikes.
We strive to provide a seamless shipping experience for all our customers.