WARRANTY POLICY
Limited Warranty and Other Terms
Your bike’s warranty and other binding legal terms (e.g., terms of purchase) are subject to change at any time.
Warranty Overview
At 101 Bikes, we believe in our products and offer one of the best warranties on the market. Your 101 Bikes frame and fork are backed by a limited lifetime warranty against any issues resulting from non-conforming material or workmanship.
Limited Lifetime Warranty - Frames & Forks
Provided you are the original owner, your frame and fork are warrantied for life against non-conforming issues related to material or workmanship, starting from the date of purchase. This lifetime warranty does not cover paint and finish, or any parts attached to the unit, including but not limited to drivetrain components, battery, brakes, seats, seat posts, handlebars, levers, stems, wheels, and any other components.
Paint, Finish, and Other Components
Paint, finish, and other parts attached to your 101 Bike are covered under a limited one-year warranty for the original owner against workmanship and materials. The warranty is limited to the part(s) only; labor and transportation charges are the responsibility of the original owner. The bike must be properly maintained and operated under normal conditions and use to qualify for this warranty.
Limited - What Is Not Covered
The warranty does not cover failure due to:
- Accident, abuse, neglect, or normal wear & tear.
- Improper assembly or fit.
- Off Road riding or racing.
- Maintenance by anyone other than an authorized 101 Bikes service provider.
- Use of parts inconsistent with the bike's intended use as sold.
101 Bikes defines the intended use of its bikes as riding in a controlled, smooth manner in a location approved for e bikes with both wheels on the ground. Riding in any other manner voids this warranty.
Not Covered
Our warranty protects against non-conforming manufacture and material issues but is not a “No Fault” warranty. Damage resulting from rider mishaps, carelessness, or hazards encountered while riding, including competitive or professional events, is not covered.
What Will 101 Bikes Do If You Have a Warranty Claim
101 Bikes will replace or repair any part determined to be covered by this warranty. This Limited Warranty is made only to the original owner and is not transferable. All claims must be made through the 101 Bikes website www.101bikes.com warranty section and must be accompanied by an original bill of sale or proof of purchase that identifies the e bike or frame by the serial number and be registered and warranty activated on the 101 website.
What If Your Frame or Parts Are Not Covered Under the Warranty
If your warranty claim is determined to be invalid, 101 Bikes will offer a replacement frame of at least equal value at a reduced price. This transaction will be offered only through the 101 Bikes service department directly. The replacement frame must be assembled/installed by an authorized 101 Bikes service provider or authorized professional e bike mechanic maintain the warranty. All transportation and labor charges are the responsibility of the original owner.
Legal
There are no warranties or guarantees expressed or implied made by 101 Bikes, LLC. The sole and exclusive liability of 101 Bikes and/or any of its authorized dealers, service providers, or affiliates shall be for the repair and replacement of the defective part. Incidental or consequential damages are expressly excluded hereunder.
This warranty gives you specific legal rights, and you may also have other rights depending on the state, province, or country where you purchased your 101 Bike.
E bikes are fun but can be potentially dangerous. The user assumes the risk of any personal injury, damage to or failure of the e-bike, and any other losses if the 101 Bike is used in any competitive event, including racing, or similar activities or training for such competitive activities or events. This bike is not manufactured, marketed, designed, or intended to be altered for use in stunt riding or similar activity. 101 Bikes, its dealers, affiliates, or agents shall not be liable under this warranty or any state or federal law or common law for any damage, failure, including personal injury, resulting from such use and/or alteration.
Warranty Returns
Do not return your bike to 101 Bikes without a Return Authorization Number (RA#). Any part or bike returned without a 101 Bike RA# will be refused. Please fill out the following warranty claim form and submit it via email. A warranty specialist will review your request and contact you.
Activate Warranty Form
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